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Customer Call Handler

We are looking for a confident,  clearly spoken Customer Call Handler to work in our team at our Call Centre/Scheduling department based in Warrington.

The emphasis on this role is to be the point of contact for the customer, taking the calls, updating the customer with the work scheduled to take place and ensure that any queries and complaints are dealt with promptly.

We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle.

That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.

Here’s what you can look forward to:

  • Hundreds of global and local perks, available online 24/7
  • Shopping discounts from the biggest brands, all year round
  • Save money on everything from the supermarket shop to summer holidays
  • Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
  • Mindfulness, meditation and sleep resources, available on all your devices
  • Guides to help with everything from anxiety to stopping smoking

Hours of work – Monday – Friday 40 hours

If you have previous experience of working in customer services and enjoy working in a busy professional department apply today!

Job details

Location: Warrington
Working Hours: 40
Job Type: Full time, Permanent
Salary: £19,500 - £20,000
About the role:
  • Full customer compliance interaction to support case owner process
  • Schedule/jeopardy manage each operation raised
  • Regional ownership of schedule and customer for all work
  • Monitor the schedule and jeopardy manage for planned and reactive work
  • Manage the schedule in line with the case owner core principles
  • Monitor and manage appointments
  • Proactive customer touch points with CMEX in mind
  • Support system and process improvements
  • Support Traffic Management requirements
  • Manage street works/permits
  • Full compliance on ZOI and utility prints
  • Maintain KPI/ODI levels within work bank

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