Are you looking for a role that provides a stable income and regular shifts alongside the opportunity to take pride in your work and go home knowing you have done a good job?

We are recruiting Customer Service Case Handlers to work at our customer service department in Derby. The emphasis on this role is to be the point of contact for the customers taking the inbound calls, updating the customer with the work scheduled to take place and the role is to ensure that any queries and complaints are dealt with promptly.

The team make outbound calls and send texts as well as correspondence including emails for updating customers of the attendance of operatives to appointments.

You will take ownership of customer issues and ensure that the escalations process is followed when problems and complaints arise. Dealing promptly with the issues and responding in set timescales.

We offer full training in the role, a modern open plan office environment, breakaway areas, a staff restaurant on site and free car parking outside the office.

Hours of work are shifts over 7 days a week (45 hours)

Finding the right balance between your work and your lifestyle is important, with a Customer Service job you will often find that your shifts include days, evenings and weekends. Shift patterns can work extremely well for those who have home and family commitments providing a career that enables you to maintain a healthy work-life balance.

We believe in looking after the people who power our business. That’s why we give everyone who joins access to Perkbox. It’s part of our commitment to look after you beyond just the pay packet.

Here’s what you can look forward to:

• Hundreds of global and local perks, available online 24/7
• Shopping discounts from the biggest brands, all year round
• Save money on everything from the supermarket shop to summer holidays
• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
• Mindfulness, meditation and sleep resources, available on all your devices
• Guides to help with everything from anxiety to stopping smoking