About the role:

• You will schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• You will provide customer service to both internal and external customers via telephone and webchat as / when required – for example to update customers on the likely arrival time
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• You will ensure that all the client and operational requirements are met in a professional and efficient manner. Out of hours this may include keeping the client and Customer Solutions Plus Management team informed of any ongoing incidents or events
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction
• You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• You will ensure that safety issues are reported in line with Company procedures